PAYMENTS & DELIVERY PROCESS
Thank you for checking out our payment & delivery process. Chances are that if you are here, you are keen to become one of our valued customers- and we couldn't be happier! Please have a read through below and if there is anything we can help you with, don't hesitate to reach out to us right here.
We deliver all over Hong Kong (including outlying islands and the New Territories) at a flat rate of HKD 50.
However, if you prefer, you can also pick up from our showroom at the address below:
1005 10/F Arion Commercial Centre
2-12 Queens Road West
Sheung Wan, Hong Kong
10 am - 6 pm Mon - Fri
Pls note that we are closed on weekends & public holidays.
We aim to deliver all local packages within 5 business days of receiving your order and payment. If you haven't received your package, please reach out to our team here and we will sort it out for you asap! Likewise, if an order is urgent, please do let us know so we can try our best to fit your schedule.
We ship all over the world at a flat rate of 250 HKD.
You can expect to receive your order within 14-21 business days, depending on the destination. Please allow for delays given the post restrictions all over the world due to the current situation of Covid19. If you have an international order that hasn't arrived and you need help, please reach out to our team here and we will be happy to help you out.
We hope our 3 payment options below will provide you with the flexibility and ease of transaction that you need.
- You can pay directly on our payment page on the website by all major credit cards, including American Express.
- You can pay by bank transfer, PayMe or FPS. You will receive an automated email when you place the order, with all the relevant details that you need to complete payment. Please note that in the event you chose this payment method, the order will not be confirmed until we receive a proof of payment sent to firstname.lastname@example.org.
- You can pay through Paypal
Please note that we currently do NOT accept ApplePay or AliPay- apologies for any inconvenience caused.
We take a lot of pride in our products, and are careful with quality control. However, things do go wrong sometimes. To this end, we offer returns/ exchanges within 14 days for any product that you have bought online that you are not satisfied with. Please note that the products need to be in an unused condition, and in their original state and packaging.
If a product is faulty or damaged, we are extremely sorry and we will refund or exchange within 14 days.
If you have bought from one of our partner retailers, the products need to be taken back to them and their return and exchange policy will supersede ours. Do please still feel free to contact us to let us know what went wrong as we are always anxious to improve, and we just want happy customers!